Updated customer service contacts for Countryside/Vistry

We are aware that many people have had difficulties contacting Countryside regarding repairs for properties within the 2 year warranty window. Rather unhelpfully, all the contact emails have changed, but no one seemed to have been informed!

Here's what we've been advised to do:

For any customer service queries or issues at Rochester Riverside, can you direct your enquiries to the following generic email address and copy the below 3 x email addresses too for all communications.

Phone: 01732 280 404

CSKent.CP@vistry.co.uk

Laura Boakes – laura.boakes@vistry.co.uk

Natalie Brown - natalie.brown@vistry.co.uk +447435220172

Hyde advises to make initial contact via email for the paper trail, but follow up with a phone call after 5 working days if no response received.

We hope this will help you find a resolution for the defects in the properties.